Medical Virtual Assistants for Doctors & Practices
Doctors should be with patients, not buried in paperwork. VA.care provides HIPAA-trained virtual medical assistants, virtual medical receptionists, and remote medical scribe services, handling phone calls, EMR scribing, insurance prior auths, and scheduling so you reclaim 20+ hours a week.
EMR Scribing
Epic • Athena • Cerner
Live Patient Calls
Warm, real humans
Prior Auths
Insurance verified
24/7 Scheduling
On request
HIPAA-Trained & Supervised
Managed in secure call centers, not unmonitored home networks.
Designed for Healthcare, Not General Admin
Explore our specialized medical assistant tracks. Every VA undergoes intensive HIPAA compliance and clinical workflow training before placing with your practice.
Virtual Medical Scribes
Live EMR Charting During Patient Visits
Our trained scribes listen into encounters live via secure audio/video, completing notes in Epic, Cerner, AthenaHealth, or eClinicalWorks in real-time.
Key Practice Impacts:
What your assistant handles daily:
Physicians, Family Practice, Specialist Clinics, Urgent Cares
Compare Your Staffing Costs with VA.care
Select your VA Lite plan and enter your estimated in-house hourly cost to see the estimated annual cost difference for the same weekly hours.
Include wages, employer taxes, and benefits in your in-house rate if you want those costs reflected. The calculator does not add them automatically.
Illustrative estimate based on your inputs and the VA Lite plan at $8.00/hr (40 hrs/week). Excludes introductory discounts, one-time fees, and costs not entered or modeled. Actual costs may differ.
Why Healthcare Leaders Choose VA.care
Lots of companies offer virtual assistants. Very few understand clinical healthcare workflows and strict HIPAA compliance.
Built for Healthcare, Not General Admin
Our assistants understand medical terminology, ICD-10 coding, and major EHR systems. They know the difference between a routine follow-up and a clinical priority.
Managed Call Center Infrastructure
Agents work from secure, supervised facilities with dual monitors, high-speed backup power, and strict clean-desk policies; never random home networks.
Real Humans, Warm Care
No frustrating AI chatbots or automated phone trees. Your patients speak to caring, fluent professionals who treat them like human beings.
HIPAA-Compliant Virtual Assistant Solutions You Can Trust
Handing off sensitive patient records and EMR access requires absolute trust. At VA.care, security isn't an afterthought; it's built into our daily call center operations.
HIPAA-Trained & Background-Checked Staff
Every VA completes rigorous HIPAA privacy & security training and a background check before any patient interaction, with annual refreshers.
Signed Business Associate Agreement (BAA)
We execute a formal BAA with every practice before onboarding begins, a required contractual safeguard that allocates HIPAA responsibilities between your practice and VA.care.
Encrypted Data Transmission
Protected Health Information (PHI) is processed through 256-bit AES encrypted channels and secure VPN tunnels, never personal email or unsecured chat.
Managed Call Center Security
Assistants work from monitored, access-controlled facilities with biometric entry, strict clean-desk policies, and hardware controls, not unverified home networks.
QA Monitoring & Supervision
Dedicated QA and account managers monitor call quality, chart accuracy, and adherence to your protocols, with audit logging and regular performance reviews.
Role-Based Access & Audit Logging
Each assistant accesses only the systems and records their role requires, with 24/7 audit logging so every PHI touch is traceable and reviewable.
HIPAA-Trained & Physical Security Monitored
Unlike freelancers working from home networks, our VAs work from secure, supervised medical call centers with biometric access and strict hardware controls.
Real Results from Real Practices
See how doctors across optometrists, internal medicine, physical therapy, and surgery transformed their daily practice.
"Adding a virtual assistant to our optometric team has been easy, quick and cost-effective. She was onboard in a day with minimal paperwork, and was contributing from day 1! Knowing assigned tasks are executed correctly is worth every penny."
Dr. Charles Rosenthal
Optometrist & Practice Owner
LensCrafters Partner Practice
"VA.care helped us with our office recruiting nightmare. Finding good in-house help was constant stress. VA.care agents took over front-desk scheduling and prior authorizations, saving us over $4,000 every single month."
Charles Gambino
Practice Manager
Seacliff Medical Group
"Simple and effective. After spending a week training my virtual scribe, I can now fully rely on her while focusing 100% on my physical therapy patients. Pajama time charting is completely gone!"
Ally Marcane, M.D.
Physical Therapy Director
Apex Rehabilitation
Trusted by hundreds of practices reclaiming their time with VA.care
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Everything you need to know about scaling your healthcare practice with dedicated virtual support.
Have a specific practice workflow question?
Talk to our Medical Practice Directors directly at (833) VA-CARE-8
Ready to Eliminate Admin Backlog?
Speak with our healthcare practice advisors today and get paired with your dedicated Virtual Assistant. Discuss availability and onboarding timelines for your practice with our team.