Your Virtual Assistant is ready with a pre-prepared script based on your services. They check the patient’s insurance details (like MVC or FSA), explain what’s covered, and give an accurate cost range right away. The patient feels informed—and books instantly.
Your front desk is busy with walk-ins and calls. A patient calls to ask, “How much is an eye exam with insurance?” Your team has to pause everything to find plan info or ask someone else to call back later.
Your VA sends them a price guide by email before the appointment. It includes frame options by budget, lens upgrades, and discounts for second pairs. They arrive ready to choose—saving time and boosting sales.
The patient comes in confused by the price tags and doesn’t ask. They leave unsure or delay the purchase.
Your VA tracks promotions and sends personalized emails or texts to patients who haven’t ordered lenses in a while. That one reminder brings them back.
You forget to follow up with past customers about a limited-time discount on contact lenses.
Pearle Vision, Orlando
They are great, and truly invaluable in helping us manage prior authorizations—especially for our younger patients. Thanks to their support, our pediatric clients get the care they need without delays or back-and-forth paperwork. It's made a real difference in how smoothly our clinic runs.
Verified Client
Efficient appointment scheduling is crucial in our ENT practice, and VA.care has been excellent at managing our calendar. They’ve helped streamline patient flow and significantly reduced waiting times. It’s been a smooth, professional experience for both our team and our patients.
Verified Client
With VA.care, our day-to-day office work—especially handling prior authorizations—has become much more manageable. Their team is efficient, reliable, and a great support system for our practice.
Verified Client
A Virtual Assistant (VA) is a skilled remote team member who supports your daily operations—from handling appointments to communicating with patients. They help reduce in-clinic workload, so your staff can focus more on delivering better care.
Your VA can work in your clinic’s local hours, no matter where you’re located. They handle calls, emails, appointment follow-ups, and more—seamlessly adapting to your patients' schedule.
Absolutely. Whether your patients use private insurance, vision plans, or health benefit programs, your VA can help verify coverage, explain benefits, and guide patients through the process.
Yes. Our VAs is specifically trained to support eyecare professionals, including optometrists and optical staff. They understand common terms, systems, and patient needs in the eye care industry.
Not necessarily. VAs is trained to represent your brand with consistency and professionalism. They use your clinic’s name, tone, and communication style—providing a seamless patient experience.
You can assign a wide range of tasks, including:
Yes. All communication is handled using secure, privacy-compliant systems. Our VAs follow strict data security protocols to protect your patient information—no matter what country or region you serve.
Not at all. Your VA works with your existing systems (like practice management or CRM tools). If you need help setting up tools, we assist with smooth onboarding based on your clinic’s workflow.
Yes. Every clinic or practice location gets a dedicated VA who understands your processes, communication style, time zone, and patient expectations.
Simply click “Get Started” or schedule a free call with our team. We’ll learn about your clinic and match you with a trained VA tailored to your eyecare business, wherever you are in the world.
We’re a high-volume Pearle Vision location and used to miss 8–10 calls a day. Now, our VA handles calls, schedules follow-ups, and even checks on late patients. Our staff is more focused, and we’ve seen better patient flow