FAQ's - VA.care
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We offer our customers a virtual medical scribe and / or a virtual medical assistant.
We work with all kinds of medical specialties and EMRs. From private practice to larger medical groups. Our virtual assistants are highly vetted, trained and able to adapt to your specific workflows.

Our virtual assistants are subjected to a strict application and interview process. They are specially vetted for their ability to work in a remote medical environment.

We carry out background checks on each of them and certify them all in HIPAA training.

Our virtual assistants can help with live charting, transcription, back office tasks, phone calls and more. Anything you can do on a computer, you can probably have one of our VA’s do the job. They can do referrals, refill requests, faxing, phone calls, insurance verifications, prior authorizations, eligibility, call patients/insurance companies, and much more.

We track and monitor all our virtual assistants with an online time tracking software. It tracks mouse and keyboard movements and activities.

They only track their time for any direct work they do for you and do not track breaks according to your schedule.

You set the schedule weekly with your virtual assistant and the VA will be there at the specified start/end times.

We do not allow agents to work from home for security reasons. We allocate campaign managers and QA managers to monitor the VA in the office to ensure that everything is handled with care.

Our pricing structure is simple. We offer a weekly flat rate of $280 without contracts.

The only additional (if necessary) costs would be for our HIPAA-compliant Zoom video conferencing license. This is used to connect via audio / video to your device in a HIPAA complaint setting.

HIPAA-compliant Zoom license costs $50 a month, without contracts – directly through Zoom

We are committed to saving you time and money! After all, time savings = more money in your pocket.

Think of this scenario: If you see 30 patients per day and spend at least two minutes in their chart, about 60 minutes of your day is spent on charts. If you have a live virtual assistant completing your charts in the room, you could use that extra time to see three more patients.

And if your approximate revenue is $80 per patient, you’re now earning an extra $240 per day, which amounts to about $4,800 a month! Not to mention the cost savings of hiring our VA.

The Philippine government has recently passed laws that prosecute people who compromise sensitive information, such as PHI. This is called the Data Privacy Act of 2012. It is similar to HIPAA here in the United States. Philippine citizens can be held accountable for their actions, even if they work with a company outside the country. You can learn more about this act here.

Data Privacy Act of 2012

All of our healthcare virtual assistants are based in the Philippines where the government, keen to foster relationships abroad, have enacted the Data Privacy Act of 2012, just like HIPAA here in the US. This law ensures that all sensitive data is protected by their law and the consequences of breaching them are severe. All our virtual healthcare assistants available through VA.care have been individually vetted, background checks carried out and have HIPAA certificates of training to further underline their understanding of data security. We also recommend that you sign a Business Associate Agreement with the virtual assistant, just as you would any other contractor who may have access to PHI (protected health information). You would treat them like any other user of your system with periodic HIPAA security audit protocols.

As with any practice, it is the responsibility of a doctor to ensure that HIPAA-compliant procedures are in place when working with contractors/employees.

All of our virtual health assistants have certificates in HIPAA training and are bound by the Data Privacy Act of 2012 in the Philippines. We also require each of our virtual assistants in the health care sector to obtain an NBI clearance, which is the Philippine equivalent of an FBI background check here in the states.

Our customers have the individual VAs sign a Business Associate Agreement (BAA) with them.

There are two ways to give your virtual assistant access to EMR, direct username + password with limited access to the system. Alternatively, you can have a computer with your EMR in your office, along with remote desktop software that your virtual assistant has access to.

Should an intentional breach of protected health information occur abroad, you are protected by the Philippines Data Privacy Act of 2012. This law holds Philippine citizens accountable for their actions and provides coverage to those affected in the United States. You can read more about this act here.

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