A virtual medical receptionist handles live patient call answering, appointment scheduling, insurance verification, prior authorization processing, and front-desk communication, all from our secure, supervised call center facilities with signed BAAs.

Yes. Our remote medical scribe services provide real-time EMR/EHR charting during patient visits, completing SOAP notes and clinical documentation directly in your EHR so providers leave the exam room with the chart already done.

Yes. Our prior authorization virtual assistants manage insurance verification, submit and track prior authorization requests, follow up on pending auths, and reduce claim denials, freeing your clinical staff from phone time with payers.

Yes. Our virtual dental receptionists are trained on dental practice management platforms and handle dental scheduling, patient calls, insurance verification, and billing coordination for dental offices.

Yes. Our virtual assistants for mental health practices are trained in sensitive patient communication, session scheduling, insurance verification for behavioral health, and discreet handling of psychiatric records and session notes.

Medical virtual assistant pricing starts at $8/hour for the VA Lite plan (40 hrs/week), $9/hour for VA Elite (insurance and prior authorization work), and $10/hour for VA Scribe (clinical chart completion). A 30-hour plan costs $0.50/hour more. An introductory rate of $7/hour applies for the first 30 days. No onboarding or equipment fees, a one-time agent reservation fee may apply to hold a specific assistant; see our Terms of Service.

Yes. Every assistant undergoes strict HIPAA privacy and security training before onboarding. We execute formal Business Associate Agreements (BAAs) with your practice and operate out of monitored, secure call center facilities.

Absolutely. Our team is experienced in Epic, Cerner, AthenaHealth, eClinicalWorks, Kareo, NextGen, Allscripts, DrChrono, and specialized dental/optometry platforms like Cornerstone, Avimark, and Eyefinity. Don't see yours listed? Our VAs can learn your specific system or process to do your exact tasks, we'll train them on your workflow.

With rates as low as $8/hr, you avoid full-time US employee taxes, health insurance, paid PTO, office equipment, and recruitment turnover costs. You only pay for productive hours.

Yes! Healthcare runs around the clock. We offer 24/7 phone answering, weekend coverage, and overnight message-taking and escalation, our non-licensed assistants do not independently triage or make clinical decisions; urgent clinical messages are routed to your on-call clinician per your protocols.

Most practices are fully matched and operational within 24 to 72 hours. After a short 15-minute workflow alignment call, we match you with a pre-vetted assistant trained in your specialty.

Real human professionals! VA.care provides dedicated, empathetic medical assistants and live call center representatives who build personal relationships with your patients.