Virtual Medical Receptionist
A Virtual Receptionist, whether in a medical, dental or veterinary office, handles the same tasks as a receptionist in any other office.
They perform routine tasks, such as answering incoming calls, taking messages, following up on reports, and any other tasks assigned to them. Our Virtual Receptionists are professionally trained and provide a high level of service on each and every call.
Pick and Choose Who You Want to Work With
Our clients get a dedicated VA to work with over the course of their time to maintain consistency of service.
It’s nice to hear a familiar voice every day and know that you can depend on the person you work. They will become accustomed to your workflow and will integrate seamlessly with your other office staff.
Trust and Safety (HIPAA Training)
We take care of the tasks you would normally when you hire someone, like performing background checks and verifying HIPAA training certification.
We check our prospective VA’s very rigorously before they become a member of our team. They are tested on technical computer skills and security regulations. We ensure they have no criminal record before they are featured in our database. As a client, you can check the information in their file before they are assigned.
Security & Time Tracking
All of our virtual receptionists are tested in technical skills as well as computer applications.
The Facts on Virtual Receptionist Medical
In a medical office, the first person a patient has contact with is your receptionist. They expect to hear a friendly voice when they call to make an appointment or ask for your office hours.
A virtual receptionist medical is a remote worker who can answer your office calls during office hours or after hours. They can handle incoming calls, schedule and confirm appointments, answer patient inquiries, arrange referrals, and a dozen other office-related tasks.
Replace Your Existing Answering Service
Current Answering Service
Many practices rely on an medical answering service to respond to customer questions instead of an actual receptionist at the front desk.
While this ensures that patients can at least report issues, the reality is that many patients tend to hang up when they hear the cold, non-emotional response message from the service. Our virtual receptionists can work during any office hours that you assign.
Reduce the Workload
Burden for Administrators
A medical or dental practice is a busy place, and everyone has
a job to do.
There are patients to take care of, insurance billing, and tons of paperwork that accompanies them all. With so much paperwork to do, it often leaves less quality time for patients, and doctors feeling rushed to balance the load.
Discover What VA.care Can Do For You.
Click on Get Started to schedule a call with our specialists to discuss your needs and choose your dedicated virtual receptionists.
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