VirtualCare Assistants for Healthcare Practices
VirtualCare assistants from VA.care, clinically-trained, HIPAA-compliant virtual assistants for scribing, prior auths, patient calls & scheduling from $8/hr.
VirtualCare assistants deliver the clinical-grade virtual support healthcare practices need: real-time EHR scribing, insurance prior authorizations, live patient call answering, appointment scheduling, and eligibility verification. VA.care provides clinically-trained, HIPAA-compliant VirtualCare assistants from managed call center facilities, pre-trained on Epic, AthenaHealth, Cerner, and eClinicalWorks, so your practice runs lean without sacrificing patient experience.
The Numbers That Matter
Real outcomes practices see after bringing on a dedicated virtual assistant.
Without VA.care vs. With VirtualCare Assistants
Without VA.care Medical VA
- •Clinical Training & EHR ExpertiseGeneral virtual assistant marketplaces send general admin freelancers who don't know medical terminology, ICD-10, or how to navigate an EHR.
- •HIPAA Compliance & BAAFreelance VAs work from home networks with no BAA, no clean-desk policy, and no oversight, a compliance and data-security liability.
- •Prior Auth & EligibilityPrior auths and eligibility checks sit in a queue, delaying patient care and reimbursement.
- •Pricing & Onboarding SpeedMost virtual care assistant companies charge premium rates and take weeks to match you with a candidate.
With Skilled VA.care Professional
- Clinical Training & EHR ExpertiseEvery VA.care assistant has a clinical background and is pre-trained on Epic, AthenaHealth, Cerner, and practice management software.
- HIPAA Compliance & BAAAssistants work from secure, supervised call center facilities with backup power, clean-desk environments, and signed Business Associate Agreements.
- Prior Auth & EligibilityPrior auths submitted, tracked, and approved, and insurance eligibility verified before every appointment.
- Pricing & Onboarding SpeedTransparent pricing as low as $8/hour with a $7/hour introductory rate for your first 30 days, and matches completed quickly.
Key Features & Deliverables
Everything included when you bring a dedicated VirtualCare Assistants onto your care team.
Real-Time EHR Scribing
Live documentation into Epic, Cerner, AthenaHealth, and eClinicalWorks so providers leave the room with the chart complete.
Insurance Prior Authorization
Submitting, tracking, and following up on prior auths so procedures and prescriptions aren't delayed by paperwork.
24/7 Patient Call Answering
Live, human call answering for appointment scheduling, triage, and patient questions, no chatbots or automated phone trees.
Appointment Scheduling & Reminders
Booking, rescheduling, confirming, and recalling patients directly into your EHR and practice management system.
Eligibility & Benefits Verification
Verifying coverage, deductibles, and out-of-network status before appointments to reduce bad debt.
Managed Call Center Facilities
Secure, supervised workspaces with clean-desk policies, backup power, and high-speed fiber, not random home networks.
What You'll Stop Worrying About
Why Healthcare Practitioners Prefer VA.care
We don't work with general administrative freelancers. Every medical assistant has a clinical background and undergoes rigorous HIPAA & EHR workflow training.
- Built exclusively for healthcare, not general administrative freelancers.
- HIPAA-compliant workflows with signed BAAs and supervised, secure facilities.
- Pre-trained on the EHR systems doctors actually use: Epic, Cerner, AthenaHealth.
- Transparent pricing as low as $8/hour with a $7/hour introductory rate for your first 30 days.
Discuss Onboarding
No lengthy recruiting, background checks, or equipment purchases. We match you with a vetted, HIPAA-trained assistant tailored to your specific EHR and specialty.
Trained on Your EHR. Backed by Managed Infrastructure.
Your VirtualCare Assistants works inside your existing systems from day one, no rip-and-replace, no disruption to your workflow.
Compatible with the EHR & practice management systems you already use
Using a different system? We'll train a VA on your specific workflow at no extra cost.
Quality & Accuracy
QA managers review charts and calls against your protocols, with audit logging and regular accuracy reviews.
Onboarding
Matched and trained on your EHR quickly. You're never invoiced until your VA is fully trained on your workflow.
Flexible & Scalable
Choose 30 or 40 hours/week, adjust hours, add or reduce staff as volume changes - week-to-week, no long-term contracts.
Reliable Coverage
Discuss your practice's staffing hours and coverage requirements with our team.
Frequently Asked Questions
Common questions regarding virtualcare assistants services.
Still have questions about virtualcare assistants?
Talk to our practice advisors and get paired quickly.
Quick Summary
VirtualCare assistants from VA.care deliver clinically-trained, HIPAA-compliant virtual support, EHR scribing, prior auths, patient calls, and scheduling as low as $8/hour with onboarding support.
Speak With A Practice Advisor Today
Get paired with your dedicated VirtualCare Assistants as low as just $8.00/hour.