Privacy Policy
This Privacy Policy explains how VA.care collects, protects, uses, and safeguards information provided across our website, communication channels, and virtual assistant workflows.
100% HIPAA Standards
Encrypted systems and audited workflows for all PHI handling.
Data Protection
Industry-standard physical and technical safeguards.
Full Transparency
Clear rights to access, update, or erase your data on request.
Purpose & Scope
The purpose of this Privacy Policy is to describe how VA.care (“Company”) collects, uses, and shares information about you through our U.S. websites owned and controlled by us, including https://va.care/ (collectively referred to herein as the “Site”), and through any other medium you use to communicate with us.
This Privacy Policy applies to information collected at and through the Site and to the information you provide us through any other medium, including email, text messages, telephone calls, or forms.
Information We Collect & Why
Information You Provide To Us:
- Name and practice details
- Mailing and billing addresses
- Email address and telephone number
- Payment details (processed via secure PCI-compliant processors)
- Practice workflow details required for virtual assistant onboarding
Automated Analytics & Technical Information:
We use standard analytics tools (including Google Analytics) and cookies to evaluate site usage, improve user navigation, compile aggregate reports on website traffic, and refine our service offerings.
How We Use & Share Your Information
We use your information exclusively to:
- Fulfill service requests and onboard virtual medical assistants
- Process billing and subscription management
- Communicate service updates and operational notices
- Enhance security, prevent fraud, and maintain HIPAA compliance audits
Third-Party Access: We do not sell, rent, or trade your personal information. Information is disclosed only to verified service providers who assist us in operating our platform, processing payments, or delivering assistant services under strict contractual non-disclosure agreements.
Security & HIPAA Compliance
VA.care maintains rigorous physical, technical, and administrative security measures to safeguard patient data and client records. All virtual assistants undergo initial and ongoing HIPAA compliance training, operating on secure workstation standards with encrypted communications.
California Privacy Rights & Your Choices
Under California’s “Shine the Light” law and applicable privacy regulations, users may request information regarding customer data sharing and request data access or deletion at any time.
To request access, update your details, or exercise your right to be forgotten, contact our privacy team at info@va.care or call (833) 822-2738.
Questions Regarding Privacy?
Our Data Protection Officer and compliance team are available to answer questions regarding Business Associate Agreements (BAAs), security protocols, or privacy practices.